Harnessing the power of self-service: The quest for greater customer satisfaction with a digital CX portal Giving your customer the best possible experience whenever they interact with your business has always been a key to success, but in the digital age, this increasingly means empowering your customers to self-serve through...

A digital mindset should put the customer, not cost savings, at the heart of your business Whether we like it or not, business is changing, partly in response to a new, post-Covid marketplace but also because digital transformation is leading a revolution in how we interact with customers, suppliers and...

How digital innovation will help steer business resurgence after Covid-19 We will soon see what the world looks like post-pandemic, but what will the new normal be like for businesses to operate in? It’s unlikely to look like 2019 and we hope it’s not another 2020, but one thing is...

The ideology of successful app development Even before economic lockdown became a part of life, the business environment was transforming; customers were demanding more of everything – more control, more accessibility, more data and more transparency. They wanted service at their fingertips no matter where they were working from or...

How UX can help you to retain your SaaS/App paying customer’s What is the price loyalty in today’s market? Tech-savvy SaaS and App users seem to live in a permanent state of FOMO – fear of missing out – constantly on the look-out for something newer, better and more exciting. Retention rate statistics make for harsh reading: 77 percent of new users stop using an app just three days after installing it, according to Silicon Valley analyst Andrew...

Guide to developing an eCommerce platform I don’t think there is a person around the world that has not heard of or used some sort of ecommerce portal, and if you haven’t, you have probably been self-isolating for far too long. What is an Ecommerce website/portal and how do they work?  Now if...

The Future of Automation – Robotic Process Automation The Automation industry continues to develop/expand at a rapid pace, the possibilities surrounding the future impact of automation are endless. Think about it, if someone would have told you 20 years ago that a robot will be able to hover & mop...

COVID19 – ADVICE FOR STARTUPS & SMES The COVID19 disease has and continues to spread rapidly around the world, leaving its imprint on society and many fearing for the health of their business. Now you many already be sitting at home with your boxes of toilet roll pancaking, so here...

How a strong start-up Tech team looks like? It may take a great idea to launch a tech start-up, but to turn it into a profitable business with an attractive and scaleable product needs more. A full 23% of start-up failures is down to not having the right team in...